Patients and visitors



Kindly take note of the following information to make your visit more convenient:

175 Frikkie de Beer Street, Menlyn Maine precinct.
COVID-19 screening mandatory upon entrance.

Level 2 or level 3
Secure under-roof parking

Make use of Lift 1 to gain access to Level 4.
On Level 4, you will have to exit Lift 1 and enter Lift 3
to gain access to Level 5.

Visiting hours

Surgical & Medical wards:

  • Monday – Sunday –        15h00 – 16h00

                                                19h00 – 19h30

  • Two visitors per patient will be allowed.



  • Monday – Sunday –        15h00 – 16h00

                                                19h15 – 20h00

  • Two visitors per patient will be allowed.


Paediatric ward & PICU – Only 1 visitor per patient will be allowed.

  • Monday – Sunday –        11:00 to 11:30
  • Monday – Sunday –        15:00 to 15:30
  • Monday – Sunday –        19:00 to 19:30
  • No children under 12 years old.


  • Only one parent or guardian will be allowed to room in with their admitted child.

                                                                                                                 Cintocare Management


Patients’ rights

  • Complete confidentiality
  • Access your medical records
  • Be involved in all treatment decisions and/or request another opinion
  • Caring, empathetic and courteous hospital staff
  • Receive accurate health education about your diagnosis and treatment in a manner that you can understand
  • Enter into discussion with your treating team about
    end-of-life wishes
  • Be treated in a safe, clean and organised facility
  • Receive a timely response to your request for services
  • Have your pain treated
  • Be made aware of guidelines of our facilities
  • Know the names of our hospital staff
  • Be kept updated with all costs related to your condition
  • Be provided with all relevant and appropriate information prior to providing consent
  • Refuse any treatment and/or leave the hospital against medical advice
  • Be provided with a quotation should you be a private patient
  • Sensitivity regarding your physical, emotional, and psychological needs
  • Have your cultural and spiritual values and beliefs respected – provided it is in your best interest medically
  • The respect of your personal privacy and dignity,
    without prejudice
  • Make your complaint known to staff and management
  • Complain without recrimination
  • Take your complaint to an external governing body should we not resolve it to your satisfaction


Visit the reception enquiries desk for assistance in completing a pre-admission document.

  • It fast-tracks the admission process by reducing the waiting time on the day of admission
  • Proper planning to have a bed available when you are due for admission
  • Reception staff assist with the formalities and administration
  • It is essential to understand your medical aid cover – what your medical aid will pay for and what co-payments will be required

Contact number for pre-admissions (012) 945 3000

Bring the following to the hospitial on the day of admission

Medical aid patients:

  • ID document
  • Children under 16 – birth certificate
  • Medical aid card
  • Authorisation number
  • You are welcome to buy a set of headphones at the cashier office behind reception
  • Chronic medication: please bring the medication inside its original packaging

Private patients:

  • ID document
  • Children under 16 – birth certificate
  • Signed quotation
  • Credit card/cash payment facilities available on admission
  • You are welcome to buy a set of headphones at the cashier office behind reception
  • Chronic medication: please bring the medication inside its original packaging

Please complete the form and mail it together with a copy of your ID and Medical aid card to

Important request

Kindly refrain from eating and drinking 8 hours before surgery.
Please leave your valuables at home. If you choose to bring them with, this will be at your own risk.
Firearms are not allowed on hospital premises.
No smoking or vaping, as Cintocare is a smoke-free building.

Hospital billing

Please familiarise yourself with the rules and regulations of your medical aid. A case manager will be allocated to monitor the funding from your medical aid. Should you be a private patient, billing of your account can be disclosed to you either on request or when the case manager needs to communicate any changes to you.

Deductibles or co-payments must be paid upfront on admission. The pre-admissions clerk will explain your deductible/co-payment.

It is your responsibility to ensure you are a valid member of a medical aid scheme, if applicable, and that your monthly premiums are up to date.